Here's a clear, practical playbook to report a hacked Facebook account and get help as fast as possible (including how to reach chat support when available).

I'll give:

1. The fastest recovery steps you should try right now
2. How to access live chat (when possible)
3. What to submit so Facebook/Meta can act fast, and
4. a short message template you can paste into chat/forms.

1) Immediate recovery do these first

1. Open the official recovery page: facebook.com/hacked and follow the prompts. Use a device and browser you've used before to log in (this increases success). 

2. If you can still log in but suspect compromise: change your password immediately, remove unknown devices/sessions (Settings + Security + Where You're Logged In), and turn on Two-Factor Authentication. If email or phone was changed, look for a revert link in your old email (Facebook often sends one). 

3. If a Facebook Page you manage was hacked, submit the Page recovery form (special flow for Pages). 

4. If your ad account or Business assets were compromised, pause ads and go to Ads Manager's security/help tools immediately. There are forms and workflows for hacked ad accounts. 

2) How to get chat support (fastest route if available)

Meta does not offer public phone support for most users, but chat support is sometimes available for business/advertiser accounts or Meta Verified users.

How to try to access chat:

• Log into Meta Business Suite / Ads Manager using the account tied to the hacked assets. In Ads Manager click the Help / ? icon + Support or Contact Support + look for Chat or Create a case. This is the most reliable way to reach a human if your account has Business/advertising history. 

• If you have Meta Verified or are a creator/business with special support, use the support link inside your verified dashboard — verified accounts sometimes get elevated support options. 

If you don't see Chat, use the Ads Manager Create a case / Support forms include “Account hacked / unauthorized access in the subject and give concise details (see template below). 

3) What to include to make Facebook act faster

When filling forms or chatting, include:

• Exact username and account email/phone (old and new, if changed).

• Date/time (with timezone) you first noticed suspicious activity.

• What changed (password, email, phone, posts/messages sent, admin roles removed from Page, ads started, etc.).

• Screenshots showing the hacked behavior (e.g., unfamiliar posts, messages, invoices).

• A device and location you previously used to log in (helps verification).

• If asked, be ready to upload a government ID (Facebook sometimes requests this to confirm ownership). 

4) Quick checklist actions you can do now

• Try facebook.com/hacked on a familiar device. 

• If logged in, change password + logout other sessions + enable 2FA. 

• If Page/Ads compromised: pause ads, remove unknown admins, and open Ads Manager support. 

• Prepare ID photo + screenshots + concise timeline.

• Open Meta Business Support and try the live chat / create a case. 

5) Copy-paste message templates

A. For the chat / create a case form (concise):

Subject: URGENT My Facebook account was hacked (cannot access)
Message: Hi, my personal account [username or full name] was hacked on [date/time]. The email/phone on the account was changed from [old email/phone] to [new email if present]. I cannot log in and I need to recover the account and stop unauthorized activity. I have screenshots and can provide government ID to verify ownership. Please escalate this affects my business/contacts. Thank you.

B. If a Page or Ads were hacked (concise):

Subject: URGENT: Hacked Page / Ad account compromise
Message: My Page [Page name/URL] and linked ad account [ID] were accessed without authorization on [date/time]. Ads are running / admins removed / settings changed. I have paused payments and can provide screenshots and ID. Please restore my admin access and secure the account.

6) If the normal routes fail

• Try the Help Center recovery forms repeatedly (use a different familiar device or IP if possible). Success often depends on matching prior login signals. 

• If the account has high business value (active advertisers), insist on Ads Manager support advertisers frequently get faster responses. 

7) Security after recovery

• Use a unique strong password (password manager).

• Prefer an authentication app or security key for 2FA (more secure than SMS).

• Review connected apps, remove unknown ones, and check activity logs.